Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. We will also notify you of the approval or rejection of your refund. Once your return is approved, received and inspected, we will notify you that we have received your returned item. Do not return products to OLT Group unless you have been instructed by management. Under no circumstances will returns or refunds be accepted by OLT Group without prior approval in writing by management. In all cases of returns the purchaser must first contact OLT Group via email at to raise the returns or refund request. All costs incurred for return of goods after sale are the responsibility of the purchaser. OLT Group will not accept any transport or freight charges for the purpose or returning purchased products. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt, tax invoice, or proof of purchase.
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There are certain situations where only partial refunds are granted: (if applicable)īooks or manuals with obvious signs of useĪny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 30 days after delivery We also do not accept products that are hazardous materials, or flammable liquids or gases. Special ordered goods, or products ordered from overseas Second hand or used goods cannot be returnedĪny non-refundable goods as stated on the tax invoice Several types of goods are exempt from being returned: It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Individual warranties offered for new and second hand forklift and equipment purchases apply only to individual units, as stated on the tax invoice. The OLT Group Return and Refund Policy is applicable only to new parts, accessories, and attachment sales.
Refund Policy OLT Group Return and Refund Policy
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